Going beyond the limitations of traditional RPA

Craig Le Clair of Forrester has determined a set of rules in aid of discovering the right use of RPA for the company or industry, to squeeze out the most value.
 

 
No more than 5 decisions
RPA works better with simple applications that operate in high volume.
 

Limitations

Requires Rules Management system

Lack of support for unstructured data

No more than 5 apps
RPA doesn’t rely on APIs, which means they are sensitive to changes in applications.
 

Limitations

Desktop front-ends susceptible to change

Constant change = always fixing bots

Lack of RPA support for API's
 

No more than 500 clicks
RPA bots record the way an employee moves through repetitive tasks.
 

Limitations

Unmanageable complexity

Lack of ROI
 

One of the critical success factors would therefore be to overcome the rule of five limitations and deliver fully end-to-end intelligent automation.

Incorporating Business Intelligence and scalability, SmartFlow provides a customer journey platform that provides coverage well beyond the limitations of traditional RPA.
 

Using attended automation, with an important range of additional components, SmartFlow delivers a fully orchestrated integrated approach. Providing a seamless end-to-end process coverage that can be used throughout organisations.
 

By applying process mining, customer analytics and machine learning to the relevant parts of the customer journey, SmartFlow can make cognitive decisions based on this growing set of information. Which previously needed to be undertaken by a human operator.
 

With traditional RPA there has always been isolated intelligence and no knowledge growth, hence the rule of five limitations. However, the joined up and integrated approach achieved by the combination of different components allows SmartFlow to grow its intelligent insights and decision-making capabilities.