Cognitive Automation

Cognitive automation is based on software bringing intelligence to information-intensive processes. It is commonly associated with Robotic Process Automation (RPA) as the conjunction between Artificial Intelligence (AI) and Cognitive Computing. By leveraging Artificial Intelligence technologies, cognitive automation extends and improves the range of actions that are typically correlated with RPA, providing advantages for cost savings and customer satisfaction as well as more benefits in terms of accuracy in complex business processes that involve the use of unstructured information.

What is Cognitive automation and what it is not

Cognitive automation is not machine learning. Cognitive automation leverages different algorithms and technology approaches such as natural language processing, text analytics and data mining, semantic technology and machine learning.

What does cognitive automation mean for the enterprise?

The integration of different AI features with RPA helps organisations extend automation to more processes, making the most of not only structured data, but especially the growing volumes of unstructured information. Unstructured information such as customer interactions can be easily analysed, processed and structured into data useful for the next steps of the process, such as predictive analytics, for example.

Cognitive automation creates new efficiencies and improves the quality of business at the same time. As organisations in every industry are putting cognitive automation at the core of their digital and business transformation strategies, there has been an increasing interest in even more advanced capabilities and smart tools.