Going beyond the limitations of traditional RPA
Craig Le Clair of Forrester has determined a set of rules in aid of discovering the right use of RPA for the company or industry, to squeeze out the most value. No more than 5 decisions RPA works better with simple applications that operate in high volume. Limitations Requires Rules Management system Lack of support for unstructured data No more than 5 apps RPA doesn’t rely on APIs, which means they are sensitive to changes in applications. Limitations Desktop front-ends susceptible to change Constant change = always fixing bots Lack of RPA support for API's No more than 500 clicks RPA bots record the way an employee moves through repetitive tasks. Limitations Unmanageable complexity Lack of ROI One of the critical success factors would therefore be to overcome the rule of five limitations and deliver fully end-to-end intelligent automation. Incorporating Business Intelligence and scalability, SmartFlow provides a customer journey p